Exchange and Returns

READY-TO-WEAR: including all clothing pertaining to our ready-to-wear seasonal collections that are launched twice a year, Spring-Summer & Fall-Winter. These items can be shopped under our “Ready-to-Wear” category from the main menu. These items are sold to clients from stock produced beforehand and are not customized or altered. The Ready-To-Wear collections excludes anything from the Bridal category.

RETURN POLICY:

We offer a free-return policy on items from our Ready-to-Wear collections (Spring-Summer or Fall-Winter) which allows you to return delivered items to us for any reason up to 14 days after the delivery of your order, free of charge.

In order to qualify for a refund, all items must be returned to us within 14 days of Order Receipt, following the below conditions:   

  • Items must be unused and unwashed with all original tags and labels attached. They must also be in their original packaging
  • Discounted items are not eligible for a return
  • Pre-ordered items are not eligible for a return
  • Items that were altered based on client’s requests or altered outside of Yassmin Saleh’s atelier are not eligible for a return
  • Gowns, accessories or clothing from the Bridal collection do not fall under the Ready-to-wear return process
  • In the rare case of product defects or damages, return request must also be communicated within 14 days of receipt of your order
  • If the returned items do not meet the stated saleable conditions, Yassmin Saleh holds the right to refuse the return requested by the buyer

 

RETURN PROCESS:

Items from our Ready-to-wear collection can be returned by arranging a collection from your address, following the below steps:

  • Return request must be communicated within 14 days of receipt of your order. Contact us on farah@yassminsaleh.com explaining the reason for your return. We also require a receipt or proof of purchase (order number)
  • After the request has been approved, you will receive an email from our logistic partner to confirm the shipment and schedule a pick-up
  • At pick-up, please provide the item in its original packaging & labels
  • Once returned item is received, your request will be processed within 5 working days
  • Approved return will be refunded by your bank within 10 working days
  • Unapproved items will be sent back

 

REFUND PROCESS:

Refunds will only be processed after the item has been received and the return has been approved. Once done, we will provide you with a refund (excluding the original shipping charge). Your refund will be processed through the following methods:

  • Credit will automatically be applied to your credit card within a certain amount of days (approximately 10 working days)
  • We can instead offer Store Credit valid for 30 days, if requested

 

EXCHANGE:

We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.

 

BRIDAL: Our Bridal collection consists of exclusive samples launched once a year, which can be browsed and tried on in our showroom in Beirut. Orders can also be processed online; however, all bridal pieces are made-to-order following the client’s provided measurements.

RETURN & EXCHANGE POLICY:

Due to the made-to-order nature of our Bridal collection, items are not eligible for return or exchange. Each piece is carefully crafted based on the client’s measurements to ensure the highest level of personalization and craftsmanship.

In the rare case of a product defect or damage, please contact us within 7 days of receiving your order at farah@yassminsaleh.com with details and photos of the issue, and we will work with you to resolve the matter.

 

For further information on returns, please contact us at farah@yassminsaleh.com 

 *LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, kindly check your bank account again. 
Then, we ask you to please contact your credit card company, it may take some time before your refund is officially posted. 
Next, kindly contact your bank. There is often some processing time before a refund is posted. 
If you have done all of this and you still have not received your refund yet, please feel free to contact us at farah@yassminsaleh.com